Need support for our products?
Your KISTERS team can help.
KISTERS HydroMet Monitoring Instruments Support
Jira ServiceDesk
Initiate a ticket and track incidents and service requests for our water, weather and environmental monitoring devices and accessories. You can upload photos, etc. as necessary.
ServiceDesk LoginYou may email software technical support at support-hsa [at] kisters [dot] net.
Phone
Call instrument support at +1 561 459 4876 ext 102.
Text instrument support at +1 818 419 3503.
Mondays through Fridays, 9 am – 5 pm Eastern Time | 6 am – 3 pm Pacific Time
KISTERS HydroMet Software Support
Jira ServiceDesk
Create a ticket and track incidents and service requests for KISTERS software and data services — including WISKI, Hydstra, KiWQM, KiECO, HydroMaster, HailSens360 and datasphere. You can upload screen captures, etc. to help explain the scenario.
ServiceDesk LoginYou may email software technical support at support-kna [at] kisters [dot] net.
Phone
Software technical support is available at +1 916 723 1441 ext 1.
Mondays through Fridays, 8 am – 8 pm Eastern Time | 5 am – 5 pm Pacific Time
Please contact us if you need to coordinate a short-term 24/7 maintenance contract.
Need to send equipment to us?
Please complete and submit the Repair Request Form (within the package) and Declaration of Contamination Form (within shipping documents, outside the package).
Repair Request Form
Declaration of Contamination Form
Then ship your equipment or accessory to the following address:
KISTERS North America, Inc.
Distribution & Calibration Center
3550 23rd Ave S., Suite 5
Lake Worth Beach, FL 33461
USA
KISTERS 3DViewStation Software Support
for CAD visualization software and automation server technical support
craig [dot] impastato [at] kisters [dot] net
Phone
+1 947 257-0514